Introduction
At Camping Gear Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please review the following information to understand our policies and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You must initiate the return or exchange within 15 days of receiving your order. Please note that certain items are non-returnable, including:
- Air Tube Replacements
- Awning Pegs
- Camping Cook Sets (if opened or used)
Return & Exchange Process
Follow these steps to return or exchange an item:
- Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
- Package the Item: Securely package the item in its original packaging, including all accessories and documentation.
- Ship the Item: Send the item to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Receive Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped out as soon as possible.
Refund Timeline & Method
Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company.
Return & Exchange Request Template
Email Template for Return/Exchange Request
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us:
Email: [email protected]
Address: 27 Leary Dr, Savannah, US 31406